If you are experiencing difficulties using our site, it is probably for one of the following reasons:

1. You don't have Real Player
2. You have Real Player but can't hear the listening passages
3. You don't know how to download a unit and work offline
4. Navigation around the site is very slow
5. You don't have Macromedia Flash Player

The solution to 1, 2, & 3 can be found by following the instructions given below (please see Downloading the free Real Player from Real.Com). If you are experiencing problem 4 it could be that your computer needs upgrading (see technical specifications below) or that you are trying to access the site at a busy time (try later!). For problem 5 click here and you will be instructed how to download the free player necessary to view the drag and drop exercises.

Downloading the free Real Player from Real.com

To be able to listen to the audio documents you will need to download the Real Player G2 (free download) or G2 Plus. Click here to download Real Player now. This will take you directly to the Real Player download page in a new window.

• To begin downloading, click on a location ('Seattle WA' is ok).
  
• Next, choose 'Save this program to disk'. We suggest you change the filename to 'Realplayer' and save it in the 'Desktop' folder. Note the name and path of the file

  1. (e.g. C:\ Desktop\Real Player) so that you can open it later. The download will take 20 - 30 minutes. Your computer must remain connected during the download.
  2. When the download is complete, open the file that you have downloaded. You can do this by going to 'Start' then 'Run'. Then type in the address e.g. C:\ Desktop\Real Player. This will install the Real Player. Click 'Accept', type in your e-mail address, and finish.

Now go back to the on-line learning site. When you select a document to listen to, the sound file will be downloaded using Real Player. Then you can use the Real Player controls (Forward, Pause, Stop and the volume control). If you go into 'View' on the Real Player, and select 'Compact', this will reduce the size on the screen.

If you require any additional technical help, please call us on + 44 (0) 1865 439662 or email us at info@engatox.demon.co.uk

Before you call, please have the following information:

1. Type of computer (IBM PC or Macintosh) and CPU e.g. Pentium class system
2. Your OS (operating system: Windows 95, 98 or NT)
3. Your connection (28.8 kpbs or 56 kpbs)
4. Your internet browser and version number (e.g. Netscape Navigator 4, Microsoft Explorer 5)

Technical Specifications

Computer

- IBM PC:
PC with Pentium 300 MHz processor or above
16-bit sound card and speakers
28.8 kpbs Modem or above
Windows 95, 98 or Windows NT operating system
Internet connection and a Javascript enabled Web browser (Netscape 4+ or Internet Explorer 4+)
Realaudio Realplayer Version G2 or later

- Macintosh:
Mac* OS 8.1 or later
32 MB RAM
65 MB virtual memory
604 PowerPC* (200 MHz or better)
Internet connection
Browser support: Microsoft* Internet Explorer* 4.01 or later or Netscape* 4.05 or later